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Newsletter
Customer Promise
As always we are working to ensure your happiness and here's how
we intend to do it...
Care and consideration for you and your car
We will:
• Work competently and in your best interests
• Treat you as a valued individual and respect and care for your property
A flexible and convenient service
We will:
• Provide flexibility and choice of dates and times for booking and collection
• Ensure our price will be all-inclusive for the work we agree to undertake
• Endeavour to diagnose a vehicle defect within 24 hours of the vehicle being
presented to us
• Offer free collection and delivery within a 10 mile radius (up to 20 minutes
drive time) for pre-bookings
• Provide a courtesy car or arrange onward mobility if your vehicle is to be
kept overnight
Expertise and attention to detail with no surprises
We will:
• Complete the work as agreed with you
• Always gain your authority if any additional work is required
• Keep you informed of progress and advise you when your car is ready
• Complete a complimentary visual health check if your vehicle is left with us and
include a professional recommendation of:
- Any components that require replacing immediately
- The point at which any part of your car should be re-checked in the near future
- Check for any warrantable product enhancements recommended by Skoda and
perform these free of charge
- Always use genuine Skoda parts and accessories
- Wash your car following a Service
A clear explanation of our work
We will:
• Ensure our invoice matches the booking price
• Provide a full explanation of work completed and any charges made
• Communicate clearly in an open and honest way avoiding jargon
• Review the vehicle condition report and explain all work completed
• Where possible, perform a walkaround of the vehicle with you
• Value your feedback and will encourage you to complete our Your Opinion
Counts survey so you can tell us what you liked and how we can improve further
